Returns & Exchanges
Due to the perishable nature of our artisanal burnt cheesecakes, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Document the Issue
Take clear photos of the packaging and the cheesecake immediately upon delivery to document any damage or discrepancies.
Contact Support
Email our team at [email protected] within 24 hours of receipt with your order number and the attached photos.
Review Process
Our quality assurance team will review your claim within 1-2 business days to determine if a replacement or refund is applicable.
Resolution
Once approved, we will either rush a fresh cheesecake to your door at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing